Shipping and return policy



This contractual document will govern the General Conditions of contracting and purchasing Korean cosmetic products (hereinafter, "Conditions") through the website, property of The Classiko Spain SL under the Ceramine trademark, hereinafter , PROVIDER, whose contact information also appears in the Legal Notice of this Website.

These Conditions will remain published on the website at the disposal of the USER to reproduce and save them as confirmation of the contract, and may be modified at any time by The Classiko Spain SL. It is the USER's responsibility to read them periodically, since those that are in force at the time of placing orders will be applicable. The Classiko Spain SL will archive the electronic document where the purchase is formalized and will have it available to the USER in case the USER requests it.

The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document means that the USER:

You've read, you understand and you're agree with this text.
It is a person with sufficient capacity to hire.
Assume all obligations set out here.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER's website.

The PROVIDER informs that the business is responsible and knows the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were previously acquired from the modification.

Identity of the contracting parties

On the one hand, the PROVIDER of the products contracted by the USER is The Classiko Spain SL, with registered office at Crta Pozo Aledo, Km 3.8 - Dolores De Pacheco - 30739 (Murcia), CIF B13884721.
And on the other hand, the USER, responsible for the veracity of the personal data provided to the PROVIDER.

Object of the contract

The purpose of this contract is to regulate the contractual sales relationship born between the PROVIDER and the USER at the time the USER accepts the corresponding box during the online contracting process.
The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.

Data rectification

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify the email so that The Classiko Spain SL can correct them as soon as possible.

Hiring procedure

The USER, in order to access the products or services offered by the PROVIDER, must be of legal age or an emancipated minor. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), regarding to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), relating to the protection of personal and detailed data in the Legal Notice and Privacy Policy of this website.

It is reported that in accordance with the requirements of article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

  1. General contracting clauses.
  2. Shipping and delivery of orders.
  3. Right of withdrawal.
  4. Claims and online dispute resolution.
  5. Force Majeure.
  6. Competence.
  7. Generalities of the offer.
  8. Price and validity period of the offer.
  9. Transportation expenses.
  10. Payment method, expenses and discounts.
  11. Purchasing process.
  12. Dissociation and suspension or termination of the contract.
  13. Guarantees and returns.
  14. Applicable law and jurisdiction.


Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.


THE PROVIDER will not send any order until it has verified that payment has been made.

Shipments of merchandise will usually be made by the supplier, according to the destination freely designated by the USER.

Shipping will be made once the availability of the merchandise has been confirmed and payment for the order has been verified.

The delivery time will be between 24 and 48 working hours, depending on the destination population, always for shipments within mainland Spain and Portugal and between 2 and 5 days for other destinations and the chosen payment method. The expected shipping and delivery date will be provided prior to order confirmation.

Orders placed before 1:00 p.m. on weekdays will be processed and shipped the same day. If the order is placed after 1:00 p.m., it will be processed and shipped the next business day. Orders placed during weekends and/or holidays will be processed and shipped on Tuesdays or, failing that, the next business day.

In the event that the USER needs to know in advance the approximate delivery date of the order, they can consult it in the additional information contained in each product.

It is the PROVIDER's will to inform the USER that delivery and shipping times may be altered during summer periods, sales, black Friday or special offers, in which case the USER will be informed of the shipping and delivery times applicable in each case. .

The PROVIDER will only be responsible for those delays that are attributable to it and not for those caused by logistics, shipping companies or related to customs procedures.

Failure to execute the remote contract

If the contract cannot be executed because the contracted product or service is not available within the expected period, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without resulting in any liability for damages attributable to the PROVIDER.

In the event of unjustified delay on the part of the PROVIDER regarding the return of the total amount, the USER may claim to be paid double the amount owed, without prejudice to their right to be compensated for damages suffered in excess of said amount.

The PROVIDER will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER is false, inaccurate or incomplete. Likewise, the PROVIDER will not assume any responsibility when the products are not collected by the USER at the indicated collection points and/or when the USER has received notifications of attempted deliveries from the carrier.

In the event that the USER wants to make a change in the delivery address once the order has left the PROVIDER's facilities, they must contact the transport company directly and will manage it directly with it, leaving the PROVIDER oblivious to said correction. .

The delivery will be considered made when the carrier has made the products available to the USER and the USER, or his or her delegate, has signed the delivery receipt document.

The USER will have the right to suspend payment of any outstanding part of the price of the purchased product until the PROVIDER complies with the obligations established in this contract.

It is the USER's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.


The USER has a period of fifteen (15) calendar days, counted from the date of receipt of the product, to exercise the right of withdrawal, regulated in article 102 of Royal Legislative Decree 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation regarding the right of withdrawal, the period for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007.

Based on the provisions of article 103 of the General Law for the Defense of Consumers and Users, the right of withdrawal is excluded due to the following reason:

Products sealed and not suitable for return for hygiene reasons, which may be unsealed after delivery.
Products with obvious signs of use.

Likewise, the PROVIDER allows the USER to return the products after the established period of 15 days in the following cases:

The product received is not the one that was initially purchased and another product has been received due to an error attributable to the PROVIDER.

The purchased product is defective.

All returns must be communicated to the PROVIDER, requesting a return number using the form provided for this purpose, or by email to indicating the corresponding invoice or order number.

Once the USER has received the return number, they will send the product to the PROVIDER, indicating this number in the shipping letter, with the transportation costs at their expense, at the address of The Classiko Spain SL, Crta Pozo Aledo, Km 3.8 - Dolores De Pacheco - 30739 (Murcia).


You should only complete and send this form to the indicated email address ( if you wish to withdraw from the contract or service contracted.

For the attention of (here you must insert the name of the company, full address and, if available, the telephone number, fax and email):
I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*).
Ordered on/requested on day (*).
Name and address of the consumer and user or consumers and users.
Date and signature of the consumer and user or consumers and users.


To request a product change, the USER must contact Customer Service ( within 15 calendar days after receiving the order.

Under no circumstances will freight collect shipments be accepted.
In the event that the product to be exchanged has a higher price than previously purchased, the USER must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased one, the difference in the amount will not be refunded, but rather it will be in the form of a gift voucher to be used on your next purchase.

Likewise, if the order placed by the USER contained any gift, sample or free product, they must be returned intact along with the rest of the products.
To manage any type of return or exchange of products purchased at, the USER must contact our Customer Service (

The USER must tell the PROVIDER the order number and will be informed exactly of all the steps to follow to proceed. It is also reported that the PROVIDER will not accept changes or returns that have not been previously communicated through the indicated channels.

The PROVIDER will have a period of 24 to 48 hours from receipt of the product to verify that it has no damage and that it is still correctly sealed or without obvious signs of use. Once the PROVIDER verifies that the returned product meets the requirements, it will pay the amount of the product to the customer.

The amounts (product and shipping costs) will be refunded by the PROVIDER through the same payment method by which the purchase was made by the USER within a period of between 10 and 15 business days.

In the event that the product has a defect not previously reported, the PROVIDER will not refund the money and will send the product back to the client or user.


The USER may cancel their order, as long as it has not left our warehouses. In this case, you must contact the PROVIDER through the email or the Customer Service channels, communicating your identification data and order reference number.
In the event of cancellations, the amounts previously paid by the USER will be refunded through the same means used for the initial transaction.


Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

Postcard: The Classiko Spain SL, Crta Pozo Aledo, Km 3.8 - Dolores De Pacheco - 30739 (Murcia)

Online Dispute Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform:


The parties will not incur liability for any failure due to a major cause. Compliance with the obligation will be delayed until the case of force majeure ceases.


The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these Conditions in their entirety.


All sales and deliveries made by the PROVIDER will be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of The Classiko Spain SL or what is stipulated here will have effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.


The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly indicated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the purchased product.

The PROVIDER is not responsible for any possible costs and/or customs fees that may be applied, so the USER is the one who must assume payment of them if applicable.

The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase you can check all the details of the quote online: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the purchase total. Prices may change daily while the order is not placed.

Once the order is placed, prices will be maintained whether products are available or not.

Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name that the USER has informed at the time of placing the order. This invoice will be sent in PDF format along with the order confirmation email.

For any information about the order, the USER may contact via email at the address


The prices published in the store do not include shipping or communication costs, installation or download costs, or additional services, unless expressly agreed otherwise in writing.

Shipping costs will be calculated at the time of saving the basket or quote, since they are calculated by the weight of the products and the delivery address.

The maximum transport rate (VAT included) applied is the following:
Shipping to Peninsula. Spain (except Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal.
Free shipping from 55 euros of purchase.
Shipping costs: 4.95 euros.
Delivery times: between 24 and 48 working hours.
Shipping to Balearic Islands.
Free shipping from 120 euros of purchase.
Shipping costs:
Orders of more than 60 euros: 5.95 euros.
Orders of less than 60 euros: 12.95 euros.
Delivery times: between 2 and 4 business days.
Shipping to Europe. Within the customs territory of the European Union (Germany, France, Monaco, Austria, Belgium, Italy, Luxembourg, Netherlands, Denmark, Slovakia, Slovenia, Poland and the Czech Republic).
Free shipping from 120 euros of purchase.
Shipping costs:
Orders placed from Germany, France, Monaco, Austria, Belgium, Italy, Luxembourg and the Netherlands:
Orders of more than 60 euros: 7.95 euros.
Orders of less than 60 euros: 14.95 euros.
Orders placed from Denmark, Slovakia, Slovenia, Poland and the Czech Republic:
Orders of more than 60 euros: 9.95 euros.
Orders of less than 60 euros: 19.95 euros.
Delivery times: between 2 and 5 business days.


The PROVIDER is responsible for economic transactions and allows the following ways to pay for an order:
Credit card

The USER may use a discount coupon at the time prior to completing the purchase if it has been received by the PROVIDER. These promotions are exclusive for Spanish territory.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure pages, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to the data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.

The sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Holder of the card or cards is prohibited under the card brand programs.


Any product from our catalog can be added to the cart. In this, only the items, quantity, price and total amount will be observed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping information entered.

The baskets do not have any administrative connection, it is only a section where a budget can be simulated without any commitment on both parties.

From the basket you can place an order by following the following steps for its correct formalization:
Checking billing information.
Checking the shipping address.
Selection of payment method.
Place the order (buy).
Once the order is processed, the system instantly sends an email to the PROVIDER'S management department and another to the USER's email confirming the placement of the order.

Orders (purchase requests)

Prior to order confirmation, information regarding the status of the order and the approximate shipping and/or delivery date will be provided.


If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the USER does not comply with the obligations established in this contract or any legal provision, license, regulation, directive, code of practices or policies that are applicable to it.
When THE PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to THE PROVIDER.


The guarantees will respond to what is regulated in the Title referring to "Guarantees and after-sales services" of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.


These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. Any controversy that may arise from the provision of the products or services that are the subject of these Conditions will be submitted to the courts and tribunals of the USER's domicile, the place of fulfillment of the obligation or the place where the property is located if it is real estate.